Visão Geral

No Curso Business Process Improvement de Melhoria de Processos de Negócios, você aprenderá a empregar uma estrutura BPI passo a passo para orientar atividades eficazes de melhoria de processos em uma organização. Ao longo do curso, você também aprenderá a aplicar os princípios básicos do BPI aos seus próprios processos de negócios.

Objetivo

Ao participar do Curso Business Process Improvement, os participantes aprenderão a:

• Aproveite as principais habilidades de BPI para projetar e executar mudanças de processos
• Aplicar uma Estrutura de Melhoria de Processos de Negócios (BPIF) para criar uma abordagem BPI aos participantes
• Obtenha indicadores-chave de desempenho (KPIs) para medir a melhoria
• Modele processos "As-Is" e "To-Be" para identificar oportunidades de inovação
• Criar e implementar a adesão das partes interessadas

Materiais

Conteúdo Programatico

Defining BPI

1. Business process improvement vs. re-engineering
2. Driving innovation with BPI
3. Benchmarking your personal BPI skills

Uncovering BPI challenges

1. The evolution of process improvement
2. Defining a business process with the Business Process Improvement Framework (BPIF)

Analyzing the organizational mission and vision

1. Pinpointing influences on the business
2. MOST
3. Five forces
4. PESTLE
5. SWOT

Developing a communication plan

1. Identifying key stakeholder's needs
2. Defining the phases of communication

Creating a Process Inventory

1. Defining different documentation methods
2. Determining Business Rules
3. Applying process prioritization techniques

Enhancing your modeling skills

1. Evaluating modeling techniques and key principles
2. Modeling a cross-functional activity diagram

Designing appropriate measurements

1. Linking business drivers to measurements
2. Identifying Key Performance Indicators (KPIs)

Relating process measures to business drivers

1. Analyzing process performance
2. Recognizing the causes of poor process performance
3. Time
4. Cost
5. Quality
6. Satisfaction

Leveraging problem analysis criteria

1. People
2. Technology
3. Business rules
4. Materials
5. Investigating root cause using problem mapping tools
6. Relating root cause analysis to a business process

Designing appropriate success criteria

1. Optimizing vs. enhancing your business process
2. Focusing on customer needs
3. Determining value and uniqueness
4. Dissecting the "To-Be" process

Assessing process performance

1. Deriving KPIs from business drivers
2. Developing a KPI dashboard
3. Creating an assessment plan for your own process

Maximizing stakeholder buy-in

1. Targeting key stakeholders
2. Identifying stakeholder communication styles
3. Differentiating approach based on project phase

Driving change in organizations

1. Determining barriers to change
2. Identifying positive and negative forces for change
3. Developing and applying a force field analysis approach

Facilitating acceptance in your organization

1. Determining organizational necessities
2. Communicating the innovation effectively
3. Preparing the implementation plan

Implementing continuous improvement

1. Recognizing the history of continuous improvement
2. Shadow pyramid
3. Six Sigma
4. TQM
5. Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

1. Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
2. Applying the BPI framework using the BPIC
3. Promoting a structured approach to BPI

Focusing on feedback and measurement

1. Appraising BPI processes in organizations
2. Prioritizing changes using the Ease/Impact matrix
3. Detailing the BPI implementation plan