Visão Geral

Este Curso ABPMP - Certified Business Process Leader, é a certificação profissional de mais alto nível que a ABPMP oferece. Representa a prova de competência de nível de domínio para aqueles que passam no exame e se tornam Certificados como Líder de Processos de Negócios CBPL™.

O CBPL™ é único em nosso mercado em rápida mudança. Esta certificação BPM foi desenvolvida por profissionais reconhecidos de BPM de nível executivo para testar o nível de habilidade e competência em diversas áreas de transformação de negócios. Esta certificação pode ser obtida com um mínimo de 10 anos de experiência em gerenciamento de processos de negócios.

Publico Alvo

• Gerentes de projeto
• Gerenciador de programa
• Consultores
• Administradores
• Diretores ou executivos de nível C

Pre-Requisitos

Antes de frequentar este curso acelerado, você deve ter no mínimo 10 anos de experiência em gerenciamento de processos de negócios.

Materiais

Conteúdo Programatico

Business Process Management

Business Process Principles:

1. Articulating the definition of Business Process Management and why organizations implement BPM with process of applying the philosophy and the goal for BPM projects
2. Describing the drivers and the impact on the organization

BPM Lifecycle:

1. Describing the phases of BPM implementation, the methodology and the projects impacting the goals of the organization
2. Understanding the BPM lifecycle and the various activities at each phase

BPM Professionals:

1. Understanding the principles of change with the shift from an organizational and hierarchical focus changing to a process based focus
2. Describing the roles required for moving to a process centric organization

Process Analysis

Process Analysis:

1. Defining the term process analysis
2. Recognizing the processes across various functional areas and the challenges that result for process improvement efforts
3. Describing the various methods to collect information

Techniques of Process Analysis:

1. Defining and describing model types and components
2. Recognizing processes across various functional areas and the challenges that result for process improvement efforts
3. Describing the benefits of capturing process documentation

Approaches of Process Analysis:

1. Defining the role of the process analyst for capturing process documentation
2. Understanding the use of varied levels of detail used to capture process activities and procedures
3. Describing the various methods to collect information

Process Modelling

Process Modelling Notations:

1. Understanding the origin and the types of business process modelling
2. Distinguishing between the Value Stream, Activity Based Costing methods and other approaches for modelling business process information
3. Identifying the types of process models
4. Describing the common standards of process modelling
5. Identifying the key components of an effective symbols charts and functions

Using Process Models:

1. Business Process models are for identifying process activities with addressing the various ways process models can facilitate process change
2. Incorporating the role and the added value of modelling
3. Understanding how data collection from process analysis is used to propose changes to the process

Process Design & Transformation

Process Design:

1. Understanding the impact of the logical and physical aspects on the process design
2. Identifying the reasons for process design and opportunities for transformation
3. Describing how the gaps in the current state are leveraged for business process information
4. Explaining common process analysis elements required for effective process design considerations
5. Identifying the elements considered to design an effective process flow

Critical Success Factors for Process Transformation:

1. Identifying the critical success factors required to identify process activities and facilitate process change
2. Describing the role process owners, executive sponsors and analysts provide for successful process transformation
3. Understanding how process methodologies and frameworks help guide the process analysis required for process transformation
4. Understanding how data collected from process analysis is used to propose changes to the process

Process Performance Management

Effective Process Measures:

• Understanding the role and objectives of measurements and metrics in the Process Performance Management
• Describing fundamental metrics dimensions and characteristics of effective metrics
• Describing the concept of “value added” versus “non-value added” measurement approaches

Importance and benefits of process performance management:

• Understanding the benefits of cross-functional process improvement efforts versus isolated functional area improvements
• Understanding the reasons for continuous process monitoring and control
• Describing the role of business intelligence in decision support for process owners and managers

Process Improvement Methodologies

Alignment of business process and enterprise performance:

• Understanding the various methodologies used to assess process performance and to support continuous improvement
• Understanding the difference between the key approaches to process improvement methods
• Explaining the key differences in the tools used by each

Modelling and simulation:

Decision support for process owners and managers:

Process Organization & Change Management

1. Process Orientation:

2. Characteristics of the process culture:

3. Process Management and Governance Roles:

4. Organizational Change Management:

Enterprise Process Management (EPM)

1. Enterprise Process Governance:

2. Process Frameworks:

Business Process Management Systems (BPMS)

BPM System Architecture

• Describing the difference between Process Measuring and Modelling and Simulation
• Understanding the process of Modelling and Simulation and describe its objectives and benefits
  1. Familiarizing with common decision support frameworks and their benefits
  2. Describing the reasons for planning for monitoring and controlling of business processes
  3. Distinguishing between the horizontal focus of the organization versus the traditional vertical focus
  4. Understanding the definition of a process centric enterprise and the impact it can have on management’s accountability for performance
  5. Understanding what the characteristics of an enterprise process culture are and how they support the process centric strategies
  6. Defining the role of the process owner
  7. Describing how the process owner’s responsibilities differ from those of the functional manager
  8. Explaining and distinguishing the different roles of the process owner, the project manager, the process analyst and the process governance team to accomplish their main responsibility
  9. Understanding how process integration will impact to the traditional organizational structure and management roles
  10. Defining the change management issues encountered in implementing process changes and role definition
  11. Understanding concepts of the Enterprise Process Management as a way of expressing strategy in terms of cross-functional activity
  12. Identifying main factors that impact cross-functional enterprise decision making
  13. Describing reasons and objectives of Enterprise Process Governance
  14. Describing benefits of EPM and importance of business knowledge, roles and responsibilities, goals and priorities
  15. Explaining aspects of the Customer Centric Measurement Framework
  16. Defining activities of process assessment
  17. Uses and benefits of different frameworks to achieve and establish of common definitions and standardized processes
  18. Describing major elements of an Enterprise Framework Model
  19. BPM System Components