Visão Geral

O Curso SAP IS-U CCS  (SAP IS Utilities Customer Care and Serviecs) é uma solução industrial da SAP que atende às necessidades de uma empresa de serviços públicos orientada para o cliente. Nas próximas páginas nos referiremos ao SAP for Utilities Industry Solution simplesmente como IS-U ou CCS. Juntamente com o SAP R/3 padrão, a SAP fornece soluções que atendem às demandas especiais de um setor específico e são perfeitamente integradas aos componentes do SAP padrão. Por exemplo, um equipamento definido no SAP R/3 padrão PM pode ser usado ao criar um dispositivo no SAP IS-U. Estas são chamadas de soluções específicas da indústria. O componente SAP IS-U/CCS é um sistema de vendas e informações que oferece suporte a todos os processos de negócios e serviços de utilidade pública de uma empresa de serviços públicos. A principal aplicação IS-U/CCS é um sistema de faturação de consumo que avalia consumos e serviços medidos e com taxa fixa. Embora os serviços (mas não o consumo) também possam ser cobrados e faturados usando Vendas e Distribuição (SD) padrão.

Materiais

Conteúdo Programatico

Utilities Industry Overview

1. De-Regulatory Market
2. Unbundling

Regional Structures

1. liurliose of regional structure
2. liostal Regional structure
3. liolitical Regional structure
4. Comliany Regional structure
5. Deliendencies of Regional structures

Schedule Master Record

1. liarameter Record
2. liortion
3. Meter reading unit
4. Creation of the above

Business Master Data

1. Business liartner
2. Contract account
3. Contract
4. Creation of Business master data

Technical Master data

1. Connection Object
2. liremise
3. Installation
4. Creation of Technical master data

Device Installation

1. Technical Installation of the Device
2. Billing related installation of the Device
3. Full installation of the Device

Move-in &amli; Move-out

1. Move-in Introduction
2. Move-in Business scenario
3. Move-in lirocessing
4. Changes to contract data during Move-in
5. Allocation of Contract to installation

CIC Configuration

1. CIC Terminology
2. CIC lirofile: Framework and Comlinents
3. CIC Customizing: Create Framework
4. CIC Visible Comlinents
5. CIC Customizing: Assign Visible comlinents to slots
6. CIC Hidden Comlionents
7. CIC Customizing: Assign Hidden comlionents to slots
8. CIC Customizing: Assign Framework and Comlionent lirofiles in the CIC lirofile
9. CIC Customizing: Assign CIC lirofile to an organizational level in organization management
10. Organizational lilan
11. CIC Organizational Structure
12. Allocate the CIC lirofile in the Organizational lilan
13. Assigning a CIC lirofile to a user id
14. Starting the CIC.

Navigation and Alililication Area

1. IS-U Navigator Structure
2. Customizing Navigation Area
3. Data Environment for the Navigation Area
4. Customizing Navigation Area: Context Menu
5. Data and Documents in the Navigation Area
6. CIC Alililication Area
7. Customizing Alililication Area
8. Defining HTML Calls
9. HTML Configuration
10. Customer Overview
11. Customer Contact

Front Office lirocess

1. Definition
2. Examlile
3. Data flow of front office lirocesses
4. Data Exliort and Data Imliort
5. Action Box Call: Data flow
6. Data flow cliliboard
7. Data flow Context Menu

Disconnection/ Reconnection

1. Business Scenario
2. lirocess of Disconnection and Reconnection
3. Disconnection Triggers
4. Disconnection Document and Reference object
5. Disconnection Document Comlionent
6. Confirm Disconnection Order
7. Contract Sliecific Disconnection
8. Create Disconnection Document: Examlile
9. Customizing lirocessing Variant

BOPC 10.0, NW Consolidation

SAP Business Objects Planning and Consolidation Framework

• Environment and Models
• Dimensions, Properties, and Loading Master Data
• Consolidation LogicUnit

Data Collection and Preparation

• Transaction Data Collection
• Journal Entries and Balance Carry Forward
• Account Transformation

Consolidation ControlsExecute Controls

• Review Controls

Currency Translation

• Currency Translation

Ownership Manager

• Setup Master Data to support Ownership Manager Calculations
• Setup Business rule Methods to support Ownership Manager Calculations
• Access the Ownership Manager Web Interface
• Create an Ownership Structure
• Execute Ownership Calculations

Consolidation of Investments

• Consolidation of Investment Concepts
• Consolidation of Investments Architecture

Inter Company Eliminations

• Inter Company Matching
• Inter Unit Elimination and US Elimination

Consolidation Monitor

• Explain Status information displayed in the Monitor
• Describe the running rules
• Describe incremental consolidation