Visão Geral

Este curso aborda a aplicação do ciclo PDCA (Plan, Do, Check, Act) na governança de Tecnologia da Informação, com foco em alinhamento estratégico, melhoria contínua, controle de processos e gestão de serviços de TI. O participante aprenderá a utilizar práticas e frameworks de governança para aumentar a eficiência operacional, reduzir riscos e melhorar a qualidade dos serviços tecnológicos.

Objetivo

Após realizar este curso, você será capaz de:

• Compreender os fundamentos da governança de TI com PDCA
• Aplicar o ciclo PDCA em processos e serviços de TI
• Monitorar indicadores de desempenho e conformidade
• Implementar ações corretivas e preventivas em TI
• Melhorar a eficiência operacional e governança tecnológica
• Promover alinhamento estratégico entre TI e negócios

Publico Alvo

• Gestores de TI
• Analistas de governança de TI
• Coordenadores e supervisores de tecnologia
• Profissionais de infraestrutura e operações
• Analistas de processos e compliance
• Interessados em governança e melhoria contínua em TI

Pre-Requisitos

• Noções básicas de Tecnologia da Informação
• Interesse em governança e gestão de TI
• Conhecimentos introdutórios em processos organizacionais

Conteúdo Programatico

Module 1: Fundamentals of IT Governance and PDCA

1. Introduction to IT governance concepts
2. Overview of the PDCA methodology
3. Strategic alignment between IT and business
4. Continuous improvement in IT governance
5. IT governance principles and structures
6. Operational efficiency in IT environments

Module 2: IT Planning and Governance Processes (Plan)

1. Mapping IT governance processes
2. Defining strategic objectives and KPIs
3. Risk management fundamentals in IT
4. Compliance and regulatory requirements
5. Building governance action plans
6. Resource and service planning

Module 3: Governance Implementation and Execution (Do)

1. Implementing governance practices and controls
2. IT policies and procedures
3. Service management execution
4. Communication and stakeholder engagement
5. Change management in IT environments
6. Operational coordination and documentation

Module 4: Monitoring Governance and IT Performance (Check)

1. IT governance KPIs and metrics
2. Monitoring compliance and service quality
3. Data collection and performance analysis
4. Auditing IT processes and controls
5. Identifying risks and operational deviations
6. Governance reporting and dashboards

Module 5: Corrective Actions and Continuous Improvement (Act)

1. Corrective and preventive action methods
2. Standardization of governance improvements
3. Continuous improvement cycles in IT governance
4. Organizational learning and maturity development
5. Documentation and knowledge management
6. Sustaining governance effectiveness

Module 6: Frameworks and Best Practices in IT Governance

1. COBIT fundamentals
2. ITIL integration with PDCA
3. ISO standards overview
4. Service level management concepts
5. Information security governance basics
6. Operational excellence practices

Module 7: Automation, Innovation and Digital Governance

1. Automation in governance processes
2. Monitoring and analytics tools
3. Data-driven governance decisions
4. Cloud governance concepts
5. Digital transformation and governance
6. Emerging trends in IT governance

Module 8: Practical Applications and IT Governance Case Studies

1. Real-world governance implementation examples
2. Practical simulations and exercises
3. Common implementation challenges
4. Building governance improvement roadmaps
5. Best practices in IT governance
6. Measuring governance and operational outcomes