Visão Geral

Este curso Implementing Cisco Advanced Call Control and Mobility Services CLACCM, aborda o projeto, implementação, troubleshooting e otimização de serviços avançados de controle de chamadas e mobilidade em ambientes Cisco Collaboration. O foco está em ambientes multisite, roteamento globalizado, mobilidade de usuários, survivability de sites remotos, controle de admissão de chamadas, chamadas baseadas em URI e integração com Cisco Unified Border Element (CUBE), além de análise profunda de protocolos SIP, H.323 e mídia.

Objetivo

Após realizar este curso Implementing Cisco Advanced Call Control and Mobility Services (CLACCM), você será capaz de:

• Analisar e solucionar problemas de protocolos SIP e de mídia
• Entender opções de gravação de chamadas e implementar recursos como roteamento por horário, estacionamento de chamadas, captura de chamadas e conferências Meet-Me no Cisco Unified Communications Manager
• Descrever opções de gravação de chamadas no Cisco Unified Communications Manager
• Implementar call coverage no Cisco Unified Communications Manager
• Configurar e solucionar problemas do Cisco Unified Communications Manager Extension Mobility
• Configurar e solucionar problemas do Cisco Unified Communications Manager Unified Mobility
• Implementar Cisco Unified Communications Manager Express para telefones SIP
• Implementar roteamento global de chamadas dentro e entre clusters do Cisco Unified Communications Manager
• Implementar SRST avançado e aprimorado em Cisco Unified Communications Manager e gateways Cisco IOS
• Implementar CAC e AAR no Cisco Unified Communications Manager
• Implementar chamadas por URI dentro e entre clusters
• Solucionar problemas em implantações multisite do Cisco Unified Communications Manager
• Implementar ILS entre clusters e habilitar GDPR
• Configurar e solucionar problemas do Cisco Unified Border Element

Publico Alvo

• Administradores de redes de voz e vídeo
• Engenheiros de colaboração Cisco
• Arquitetos de soluções de comunicação unificada
• Profissionais de suporte e operação de UC

Pre-Requisitos

• Conhecimento de usabilidade de navegadores da Internet e uso geral de computadores.
• Conhecimento básico de tecnologias de redes.
• Conhecimento básico de voz e vídeo.

Pré-requisitos recomendados:

• CLFNDU - Compreendendo os fundamentos da colaboração da Cisco
• CLCOR - Implementando e Operando Tecnologias Essenciais de Colaboração da Cisco

Informações Gerais

Recomendado como preparação para os seguintes exames:

• 300-815 - Exame de Implementação dos Serviços Avançados de Controle de Chamadas e Mobilidade da Cisco (CLACCM )

Após ser aprovado no exame 300-815 CLACCM,  você obterá a certificação Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation e atenderá ao requisito de exame de especialização para a certificação profissional CCNP Collaboration.

Materiais

Conteúdo Programatico

Signaling and Media Protocols

1. SIP Review
2. H.323 Review
3. SIP and H.323 Trunking Considerations
4. SIP and H.323 Troubleshooting Tools

Cisco Unified Communications Manager Supplemental Services

1. Call Recording Options
2. Call Park
3. Call Pickup
4. Meet-Me Conferences
5. Time-of-Day Routing

Call Coverage in Cisco Unified Communications Manager

1. Overview of Call Coverage in Cisco Unified Communications Manager
2. Call Hunting
3. Call Queuing

Cisco Unified Communications Manager Extension Mobility

1. Issues with Roaming Users
2. Cisco Unified Communications Manager Extension Mobility Characteristics
3. Cisco Unified Communications Manager Extension Mobility Components
4. Cisco Unified Communications Manager Extension Mobility Operation
5. Cisco Unified Communications Manager Extension Mobility Considerations
6. Cisco Unified Communications Manager Extension Mobility Troubleshooting.

Configuring and Troubleshooting Cisco Unified CM Unified Mobility

1. Issues with Multiple Devices
2. Cisco Unified CM Mobility Overview
3. Cisco Unified CM Unified Mobility Operation
4. Cisco Unified CM Mobility Considerations
5. Cisco Unified CM Unified Mobility Troubleshooting

Cisco Unified Communications Manager Express

1. Cisco Unified Communications Manager Express Overview
2. Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
3. Calling Privileges in Cisco Unified Communication Manager Express

Globalized Call Routing

1. Overview of Multisite Dial Plans
2. Globalized Call Routing Overview
3. Globalized Call-Routing Number Formats
4. Globalization of Localized Call Ingress
5. Localization During Call Egress
6. Calls that involve Non-DID Endpoints
7. TEHO, Including Local PSTN Backup
8. Class of Service in Globalized Call Routing Deployments

Advanced Remote Site Survivability

1. Overview of Remote Site Survivability
2. Cisco Unified SRST
3. Reachability Within the Remote Site and to the Outside

Call Admission Control in Cisco Unified Communications Manager

1. CAC Overview
2. Location CAC Within a Cluster
3. Location CAC for Off-Cluster Calls Using Locally Configured Locations
4. Intercluster Location CAC
5. PSTN Backup for Intracluster Calls Denied by CAC
6. PSTN Backup for Intercluster Calls Denied by CAC

URI Calling in Cisco Unified Communications Manager

1. URI Call-Routing Overview
2. Directory URIs in Cisco Unified Communications Manager
3. URI Call-Routing Process
4. SIP Route Patterns and SIP Trunks
5. URI Call Routing Considerations

Multisite Cisco Unified Communications Manager Deployments

1. Call Routing Troubleshooting
2. Calling-Party Presentation Troubleshooting
3. Egress Device Selection and SIP Trunk Troubleshooting
4. CAC Troubleshooting

Global Dial Plan Replication

1. GDPR Overview
2. ILS Characteristics
3. GDPR Components
4. Call Routing with GDPR
5. PSTN Backup

Cisco Unified Border Element

1. Overview of Cisco Unified Border Element
2. Cisco Unified Border Element Call Routing
3. Explore Advanced Cisco Unified Border Element Dial-Peer Features
4. Cisco Unified Border Element SIP Header and SDP Manipulation
5. Cisco Unified Border Element Signaling and Media Bindings
6. Toll Fraud Prevention
7. Registration-Based Session Initiation Protocol Trunks
8. Multiple Trunks Using Tenants
9. SIP Transport Layer Security Support
10. Cisco Unified Border Element Troubleshooting

Labs:

• Discovery Lab 1: Analyze SIP, H.323, and Media Protocols
• Discovery Lab 2: Troubleshoot SIP and Media Protocols
• Discovery Lab 3: Implement Cisco Unified Communications Manager Supplemental Services
• Discovery Lab 4: Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
• Discovery Lab 5: Configure Cisco Unified Communications Manager Extension Mobility
• Discovery Lab 6: Troubleshoot Cisco Unified Communications Manager Extension Mobility
• Discovery Lab 7: Configure Cisco Unified Mobility
• Discovery Lab 8: Troubleshoot Cisco Unified Mobility
• Discovery Lab 9: Implement Endpoints in Cisco Unified Communications Manager Express
• Discovery Lab 10: Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
• Discovery Lab 11: Implement Calling Privileges in Cisco Unified Communications Manager Express
• Discovery Lab 12: Implement Globalized Call Routing
• Discovery Lab 13: Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
• Discovery Lab 14: Implement Advanced Survivable Remote Site Telephony
• Discovery Lab 15: Implement Call Admission Control
• Discovery Lab 16: Implement a URI-Based Dial Plan for Multisite Deployments
• Discovery Lab 17: Troubleshoot Globalized Call Routing
• Discovery Lab 18: Troubleshoot Call Admission Control
• Discovery Lab 19: Implement Global Dial Plan Replication
• Discovery Lab 20: Implement Cisco Unified Border Element
• Discovery Lab 21: Troubleshoot Cisco Unified Border Element